For technology to be an asset rather than a liability to any business, it is essential that the use of any equipment is underpinned by strong process and procedure, clear and focused reporting, and unambiguous traceability for the management of an effective service delivery strategy.

Having provided the products required by a company, Nibras ensures quality support through its managed service desk. Nibras assigns each client a service level manager dedicated to providing an excellent level of service.

The service level manager ensures all issues are recorded, monitored, and reviewed regularly. By profiling company systems, Nibras can produce long term solutions.

The service desk whether internal or external is the first line of defense for clients against issues and problems that may arise on their internal systems. Using the latest methods for issue resolution and management, they will ensure speedy resolution of all issues. Transparency and pro-activity here is key. The service level manager will make sure that where a problem arises the client is periodically kept aware of the progress being made.